Contact Customer Service

How Our Customer Service Can Help

The North28 customer service team is dedicated to making your jewelry experience exceptional. Whether you have questions about your recent order, need styling advice, or require assistance with product care, we’re here to help.

 

Contact Us Anytime

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What to Expect When You Contact Us

When you contact our customer service team, you’ll receive a response within 24 hours. We aim to resolve all inquiries during our first interaction, providing you with complete and helpful information.

Frequently Asked Questions

You can track your order by visiting the ‘Track Your Order’ page on our website. Enter your order number and email address to get the latest delivery updates. If you have any issues, please contact our customer service team.
To keep your stainless steel jewelry looking its best, avoid exposure to harsh chemicals and clean it regularly with a soft cloth. Store your jewelry in a dry place when not in use.
Our waterproof jewelry is designed to withstand water exposure. However, to prolong its lifespan, we recommend avoiding prolonged exposure to saltwater or chlorinated water. Rinse with fresh water and dry thoroughly after each use.
Refer to our sizing chart on the product page for detailed measurements. If you need further assistance, our customer service team can help you find the perfect fit. We also offer adjustments for certain items.
We accept returns and exchanges within 30 days of purchase. Please visit our ‘Returns & Exchanges’ page for detailed instructions and to initiate the process. Items must be in their original condition with tags attached.
We offer gift wrapping options for a small additional fee. You can select gift wrapping at checkout and add a personalized message. Your order will be beautifully wrapped and ready for gifting.

Support Hours

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Canary Islands Time). We respond to weekend inquiries on the following business day.

Contact Us

Please fill out the form below to contact our customer service team. Include as much detail as possible to help us assist you efficiently.
We will get back to you as soon as possible.

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